The library provides a wide array of printed and online resources, which makes the library customers overwhelmed with the information retrieved in just a keystroke from our Online Public Access Catalog (OPAC) and online databases. It is a challenge to some of them. They get information overload and tends to opt to make use of other search engines. That is why, an assistance to those who need access and retrieval to credible resources is provided. Through reference interview and negotiation, the information needs of the customers will be determined. 

This service may be availed through online or by visiting the library.  

An Information and Retrieval Service (IRS) refers to the system, tools, and processes used to collect, organize, and retrieve information from a database or information source. These systems are essential in libraries, online platforms, and research institutions where quick access to accurate data is critical.

Silliman University Information Access and Retrieval Services involves:

• Locate/Online Public Access Catalog
• Ebsco Discovery Service
• Publication Finder
• Digital Repository
• AsktheLibrary

Policies for the Academic Library IRS:

1. Data Accuracy and Academic Integrity:

   • The Library ensures that all information is peer-reviewed, reputable, and aligned with academic standards. Regular updates maintain the integrity and reliability of data sources.

2. User Authentication and Access Control:

   • Only authenticated users (students, faculty, and staff) with institutional credentials have full access to the system. Remote access is available through the selected library resources.

3. Fair Use and Copyright Compliance:

   • Users are informed of the legal boundaries of accessing and distributing academic content. The service abides by copyright laws and institutional agreements with publishers and database providers.

4. Equitable Access:

   • The service ensures Silliman University community, including those with disabilities, can access the resources. Except for those disabilities that requires special equipments and materials that the Library do not have.

5. User Privacy and Data Confidentiality:

   • All search histories, queries, and user profiles are confidential, following institutional privacy policies and national policies and guidelines regarding data privacy. Anonymized data may be used for service improvement which includes research and evaluation but never for commercial purposes.

6. Research and Citation Ethics:

   • The service promotes proper citation practices and academic honesty by integrating citation tools and guidance on avoiding plagiarism. Information on proper usage is embedded in user workflows.

7. Feedback and Continuous Improvement:

   • Users can provide feedback on the quality of search results and request improvements or corrections. Surveys and user studies are periodically conducted to improve the service based on student and faculty needs.

8. Service Availability and Downtime Policies:

   • The service is available 24/7 with planned maintenance scheduled during low-usage periods. Notifications and updates about any downtime or updates are communicated in advance.

9. Interlibrary Loan (ILL) Integration:

   • For resources not available in the library, the service is connected to interlibrary loan systems, enabling users to request materials from other academic libraries.

10. Professional Librarian Support:

    • In addition to automated systems, live chat and scheduled appointments with subject librarians are available to assist users with complex searches or research needs.